Introducing
Guest-journey platform
nite — the platform that centralizes care, sales, and operations.
AI Concierge
A multilingual generative AI agent, available 24/7, that doesn’t just answer—it understands, recommends, and executes. From “I want dinner tonight” to a confirmed reservation in seconds. Personalized recommendations by trip type, interests, weather, and location, with smart escalation to your team when needed.
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Hotel Services
Boost upselling and cross-selling: breakfast, late check-out, parking, spa, room service, transfers, and more. Guests browse, book, change, or cancel in real time with instant confirmation and full traceability (voucher/reservation ID).
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Recommendations marketplace
All local services and recommendations in one place. Built-in map with dining, tourism, and experiences tailored to each hotel and destination. Bookings on external partner platforms with real availability, instant confirmation, vouchers, and post-booking management from NITE.
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Communication channel
A direct channel between guest and hotel staff. Fewer calls, fewer repetitive questions, and less friction at the front desk. Messages, requests, and notifications at every touchpoint of the guest journey for faster service without overloading your team.
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Analytics & CRM
Every interaction becomes actionable data. Dynamic segmentation by profile, trip type, nationality, age, and stay. Discover what guests ask, what they look for, and what converts. The foundation for upsell campaigns in pre-arrival, in-stay, and post-stay with smart profiling.
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*Reviews & digital ratings
Automate post-stay ratings and strengthen your hotel’s online presence. Collect direct feedback, manage loyalty, and turn guest satisfaction into real, measurable reviews.
Ver detalle“Muy cómodo el check-in digital. Las recomendaciones de restaurantes fueron un acierto.”
James Wilcox
Hab. 221
“El late check-out fue perfecto. El staff respondió en segundos por el chat.”
Martin Lawrence
Suite 1204
“Increíble experiencia. Todo gestionado desde la app sin pasar por recepción. Repetiré seguro.”
Carla Rodríguez
Hab. 305
*Digital check-in/out
Fully digital check-in and check-out with identity verification, payments, and authorizations. Fewer queues, less friction, and smoother operations. Integrates with your existing or external verification systems for arrival and departure without stopping at the front desk.
Ver detalleConfirma tu llegada
Recibe el enlace 24 h antes y completa el pre check-in en menos de 2 minutos.
Verifica tu identidad
Sube tu documento y autoriza el pago de forma segura desde la app.
Entra directamente
Tu habitación te espera. Accede sin pasar por recepción.
Sin colas, sin esperas
Check-out exprés disponible también desde la app
*Digital key
Room access straight from the guest’s phone. Issuance and access control integrated with compatible hotel systems or external providers. Advanced security, maximum convenience, and centralized management.
Ver detallenite.
Llave Digital
Habitación
1204
Válida hasta 18/04 · 12:00
*Payments
Secure authorizations and transactions aligned with current regulations. Guests pay for services, consumption, and extras from the platform without visiting reception. Integrated payment gateway with privacy-by-design and GDPR compliance.
Ver detalleOLIVIA RHYE
06/28
Ready to transform
your hotel ?
Request a tailored demo and see how NITE turns guest intent into measurable revenue